Business Intelligence for Strategic Marketing: Predictive Modelling of Customer Behaviour Using Fuzzy Logic and Evolutionary Algorithms

نویسندگان

  • Andrea Tettamanzi
  • Maria Carlesi
  • Lucia Pannese
  • Mauro Santalmasi
چکیده

This paper describes an application of evolutionary algorithms to the predictive modelling of customer behaviour in a business environment. Predictive models are represented as fuzzy rule bases, which allows for intuitive human interpretability of the results obtained, while providing satisfactory accuracy. An empirical case study is presented to show the effectiveness of the approach.

برای دانلود رایگان متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Developing a Mobile Service-Based Customer Relationship Management System Using Fuzzy Logic

Customer relationship management (CRM) has gained lately widespread popularity in many industries. With the development of economy and society, customers are unsatisfied with the stereotyped products. As customers usually describe their demands in nature language, the demands are often conflicting with each other and are often imprecise. The paper studies the operation process of handling custo...

متن کامل

Soft Computing Methods based on Fuzzy, Evolutionary and Swarm Intelligence for Analysis of Digital Mammography Images for Diagnosis of Breast Tumors

Soft computing models based on intelligent fuzzy systems have the capability of managing uncertainty in the image based practices of disease. Analysis of the breast tumors and their classification is critical for early diagnosis of breast cancer as a common cancer with a high mortality rate between women all around the world. Soft computing models based on fuzzy and evolutionary algorithms play...

متن کامل

A knowledge discovery method based on genetic-fuzzy systems for obtaining consumer behaviour patterns. An empirical application to a Web-based trust model

This paper shows part of a larger interdisciplinary research focused on developing artificial intelligence-based analytical tools to aid the marketing managers’ decisions on consumer markets. In particular, here it is presented and tested a knowledge discovery methodology based on genetic-fuzzy systems – a Soft Computing (SC) method that jointly makes use of fuzzy logic and genetic algorithms –...

متن کامل

Novel Hybrid Fuzzy-Evolutionary Algorithms for Optimization of a Fuzzy Expert System Applied to Dust Phenomenon Forecasting Problem

Nowadays, dust phenomenon is one of the important challenges in warm and dry areas. Forecasting the phenomenon before its occurrence helps to take precautionary steps to prevent its consequences. Fuzzy expert systems capabilities have been taken into account to assist and cope with the uncertainty associated to complex environments such as dust forecasting problem. This paper presents novel hyb...

متن کامل

Designing a Strategic Business Model for Marketing Sports Products on Social Networks

The purpose of this study was to design a model of business strategies for marketing sports products on social networks. The statistical sample of this study consisted of 20 experts (university faculty members, employment and entrepreneurship consultants, and sports market consultants and sports business managers). Sampling was purposeful and snowballs and continued until the interviews reached...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

عنوان ژورنال:

دوره   شماره 

صفحات  -

تاریخ انتشار 2007